1. Detailed description of goods and/or services
    (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) is a business in the _dog training industry that specialises in dog training education (online/in person), agility training.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within _ days and delivery confirmed by way __access to all training material online____ .
    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Export restriction (Optional)
    The offering on this website is available to citizens from all over the world, “international buyers, customers, learners, subscribers.”
  4. Return and Refunds policy
    The provision of goods and services by (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) is subject to availability. In cases of unavailability, (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) will refund the client
    in full within 30 days. Cancellation of orders by the client will attract a _2_ % administration fee.
    (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  5. Customer Privacy policy
    (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite))shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
    information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) bank account, the
    details of which will be provided on request.
  7. Card acquiring and security
    Card transactions will be acquired for (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) via PayGate (Pty) Ltd who are the approved payment gateway for all South African
    Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on
    the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) separately from card details which are entered by the client on DPO PayGate’s secure site.
    For more detail on DPO PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
    South African Rand (ZAR).
  10. Responsibility
    (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
    customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, _________ .
  12. Variation
    (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by (Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite)) (sole trader / private company / close corporation) based in South Africa trading as
    Dog Training Secrets Inner Circle and with registration number 9409045087061 and Matthew Andrew Couperthwaite as (Director(s)/Member(s)/Owner(s)).
  14. Your Company contact details
    Company Physical Address: 33 Merrifield Rd Pinetown Kzn 3610 South Africa_______________________________________
    Email:support@matthewcouperthwaite.com_____Telephone: __+27 63 269 3761__